ct99 Frequently Asked Questions

Creating a ct99 account takes under two minutes. Click the Sign Up button on the ct99 homepage, enter your mobile number or email address, choose a strong password, and confirm your date of birth. You must be 18 or older to register. Once your account is created you can log in immediately and make your first PKR deposit via JazzCash, Easypaisa or your preferred bank.

ct99 requires a valid CNIC (Computerised National Identity Card) as the primary identity document. You may also be asked to provide a recent utility bill or bank statement as proof of address dated within the last 90 days. KYC verification is required before your first withdrawal can be processed. Upload documents directly through your ct99 Account Settings panel.

No. ct99 strictly permits one account per individual, per household, per device and per IP address. Duplicate accounts are a breach of the ct99 Terms and Conditions and will result in all associated accounts being suspended and any outstanding balances being forfeited. If you have accidentally created two accounts, contact ct99 support immediately to resolve the situation.

On the ct99 login page, click 'Forgot Password'. Enter the email address or mobile number registered to your ct99 account and you will receive a reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact ct99 support at [email protected].

To close your ct99 account permanently, email [email protected] from your registered email address and request account closure. The ct99 team will confirm your identity and process the closure. Any verified account balance will be returned to your registered payment method. If you are closing your account due to gambling concerns, consider using the self-exclusion tool in Account Settings instead.

Log in to your ct99 account, go to the Deposit section, and select JazzCash as your payment method. Enter the PKR amount you wish to deposit and follow the on-screen instructions to authenticate the transaction through your JazzCash mobile wallet. Deposits via JazzCash are credited to your ct99 wallet almost instantly once the transaction is confirmed on JazzCash's side.

Yes. ct99 fully supports Easypaisa for PKR deposits. The process is the same as JazzCash — select Easypaisa in the ct99 Deposit section, enter your amount, and confirm via your Easypaisa mobile wallet. Easypaisa deposits are processed in real time. Make sure the Easypaisa account is registered in your own name; third-party payments are not accepted on ct99.

ct99 supports HBL, UBL, Meezan Bank and Bank Alfalah for direct bank transfers in addition to JazzCash and Easypaisa mobile wallets. Bank transfer processing times are typically 1-3 business days depending on your bank. All transactions are conducted in PKR with no currency conversion charges applied by ct99.

The minimum deposit on ct99 varies by payment method and may be updated from time to time. As a general guide, JazzCash and Easypaisa minimum deposits start from a low PKR threshold accessible to most players. The current minimum deposit amounts for each method are displayed at the point of deposit in your ct99 Account Settings. ct99 does not charge a fee on standard deposits.

Once your ct99 account has completed KYC verification, JazzCash withdrawal requests are typically processed within 1-3 business days from the time of request. In many cases processing is faster, but times can vary depending on transaction volume and any additional verification checks required for larger amounts. ct99 does not hold withdrawal requests unnecessarily once KYC is complete.

ct99 does not charge a platform fee on standard withdrawal requests. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges, which are outside ct99's control. Always check the fee schedule of your chosen payment method before requesting a withdrawal. The net amount received may differ slightly from the amount requested if provider fees apply.

ct99 offers a wide range of games including live dealer baccarat, roulette and blackjack, as well as a full slots lobby featuring JILI slots and other popular titles. The ct99 live casino section streams real dealer tables in HD, giving you a genuine casino atmosphere from your phone or computer. Games are available 24 hours a day, seven days a week.

Yes. ct99 covers Pakistan Super League (PSL) fixtures with pre-match and in-play betting markets. You can bet on match winner, top batsman, total runs, wickets and many other PSL markets. Odds are displayed in PKR equivalent values and are updated in real time during live matches. The ct99 cricket betting section also covers international cricket including Test series, ODIs and T20Is.

Yes. ct99 includes JILI slots among its game offerings. JILI titles are popular across Pakistan for their smooth gameplay, bonus features and varied themes. You can access JILI slots and other slot titles from the ct99 Slots section. Minimum bet sizes vary by game and are displayed within each game's interface before you place any wager.

ct99 uses games powered by certified Random Number Generator (RNG) systems. This means every game outcome is mathematically random and cannot be influenced by the platform or any other party. Game providers used by ct99 are subject to independent technical audits. The theoretical Return to Player (RTP) percentage for each slot game is available within the game's information panel.

Absolutely. ct99 is fully optimised for mobile browsers on both Android and iOS devices. The entire ct99 platform — live casino, cricket betting, slots and account management — is accessible through your phone's browser without needing to download a separate app. The mobile experience is designed for Pakistani users on standard mobile data connections, with fast load times and touch-friendly interfaces.

ct99 offers a welcome bonus for newly registered players. The specific bonus amount and structure may vary and is displayed on the ct99 promotions page at the time of registration. Welcome bonuses are subject to wagering requirements which must be met before any bonus-derived funds become eligible for withdrawal. New players are encouraged to read the full promotion terms before opting in.

A wagering requirement means you must bet a specified multiple of your bonus amount before the bonus converts to withdrawable cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to wager Rs 20,000 in eligible games before withdrawing bonus-derived funds. ct99 displays the exact wagering requirement for every promotion clearly in the promotion terms before you claim it.

Yes. ct99 runs ongoing promotions for existing players including reload bonuses, cashback offers, free spins on selected slot titles and PSL cricket betting specials during the tournament season. Promotions are listed in the ct99 Promotions section of your account. All promotions have specific eligibility conditions and time limits which are published alongside each offer.

Most ct99 bonuses are restricted to one claim per player, per household, per device and per IP address. Attempting to claim the same bonus multiple times through different accounts is a breach of the ct99 Terms and Conditions and will result in account suspension and forfeiture of bonus funds. Reload and loyalty promotions that are designed for repeat claims will explicitly state so in their terms.

You must be at least 18 years of age to register and play on ct99. This is a strict, non-negotiable requirement. ct99 enforces the 18+ rule through date of birth declaration at registration and through KYC identity verification before withdrawals. Any account found to belong to a person under 18 is immediately suspended. If you are under 18, you must not access ct99.

Responsible gaming tools including deposit limits, loss limits and session time limits are available directly in your ct99 Account Settings panel. Select the limit type, choose your period (daily, weekly or monthly), and enter your preferred amount. Limits take effect immediately. Lowering a limit is instant; increasing a limit is subject to a mandatory cooling-off period before it takes effect.

Self-exclusion can be activated from your ct99 Account Settings under the Responsible Gaming section. Choose a self-exclusion period of 6 months, 1 year, 5 years or permanent exclusion. Once activated, your ct99 account becomes inaccessible for real-money play for the full selected period. Self-exclusion cannot be reversed within the chosen period — this is by design to make it an effective tool.

If you are concerned about your gambling habits, please act now rather than later. Use the ct99 self-exclusion tool in Account Settings to block access to the platform for a meaningful period. Talk to a trusted family member, friend or community leader about your concerns. Seeking help early is the most effective approach — problem gambling is a recognised condition and there is no shame in addressing it.

The ct99 support team is available via email at [email protected]. Support is provided in English. ct99 aims to respond to all standard queries within 2 business days and to urgent account or responsible gaming matters more quickly. For responsible gaming requests such as self-exclusion or account closure, include the words 'URGENT — Responsible Gaming' in your subject line to ensure priority handling.